Política de reembolso
30-day money-back guarantee. If you are not happy with your order, you can return it within 30 days of delivery for a full refund of the item price.
What can be returned
- Items must be unused and unworn, in the condition you received them, with their original packaging.
- For hygiene reasons, earrings can only be returned if they are unworn and still sealed in their original packaging.
- Gift cards and items marked final sale cannot be returned.
- Free gifts (such as a free mystery gift) are yours to keep and do not need to be sent back.
How to start a return
- Email UnicaOneofOne@gmail.com within 30 days of delivery with your order number and the items you want to return.
- We reply with the return address and instructions. Please wait for our reply before sending anything, because packages sent without a return request may not be accepted.
- Ship the items back with a tracked service and send us the tracking number.
Return shipping
Return shipping is paid by the customer, unless the item arrived damaged, faulty or wrong. In those cases we cover it (see below).
Refunds
Once your return arrives and we have checked it, we refund the amount you paid for the returned items to your original payment method within 5 business days. Your bank may take a few more days to show it. If you bought items with a bundle discount, the refund for each returned item is the discounted price you paid for it.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or you received the wrong item, email us a photo within 7 days of delivery. We will send a replacement or a full refund at no cost to you, and we pay any return shipping.
Exchanges
Want a different colour or style? Email us. If it is in stock, we will arrange the swap. Otherwise you can return the item for a refund and place a new order.
Questions
Email UnicaOneofOne@gmail.com and include your order number. We reply within 1–2 business days.